고수님들 영어 해석좀요. 번역기 말고요
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해석 부탁드려요ㅜㅜ 번역기 말고요
Thank you for your email and highlighting us on your credit card facilities.
Please be informed that we have checked with our Finance Department and found that there are no additional charge done to your credit card after your departure from the hotel on 1st April 2013.
Upon check in, our reception staff had taken a pre-authorization of the amount SGD$400, however this amount is not a sale transaction but a hold as a form of guarantee.
Upon check out, you did not have any additional charges incurred. The hotel practice sending a fax to the card centre to cancel the credit card verification taken upon check-in should the verification was not used upon check out.
In this instance, we have indeed sent out a report to the credit card centre for the SGD$400 card verification for cancellation after your departure from the hotel.
The process of cancellation would normally take about 2-3 weeks to be released depending on the issuing bank of your credit card.
We will appreciate if you could contact your credit card issuing bank to check why the balance of the pre-authorization amount is not released. While on our end, we will also contact our card centre to check on the status of the release of the balance amount.
You may refer to the file attached for your reference should you wish to address the matter to your credit card issuing bank. I have spoken to Ms Suji (Amex Authorization Center) today that confirmed this amount have cancel.